Hotel Fontecruz Palacio de ArenalesResort and Spa

Frequently Asked Questions

  • What time is check in and check out?
    1:00 p.m. check in and check out before 12.00 p.m.
  • Can I leave the room late?
    Yes, by availability
  • Can I choose the type of bed in my room? (Large bed – two beds)
    Yes
  • Do the rooms have a balcony or terrace? Can I reserve one?
    There are no balconies in the rooms+
  • Are there non-smoking rooms?
    Yes
  • How many storeys does the building have? Is there a lift?
    2 floors, yes there is a lift (elevator)
  • Is there air conditioning in the rooms? Does it work all year round?
    Yes, two positions, hot and cold
  • Is your hotel adapted for the handicapped?
    Yes
  • Can you keep my luggage when I leave the room?
    Yes
  • Is there a safe place to park my car? How much does it cost?
    Free outdoor car park, garage parking – 6 euros
  • Do you have a quiet, romantic room? How can I reserve it?
    Yes, by phone and subject to availability
  • What languages are spoken in Reception?
    English, French, Portuguese
  • Where may I rent a car?
    Our reception staff will take care of it